DubaiMadame.com - Privacy Policy

Effective Date: 30 November 2025

This Privacy Policy explains how The French Link FZE (« we », « our », « us ») — a Free Zone Establishment registered in Sharjah Publishing City Free Zone, Licence No. 4307849.01, TRN 104089767800003, address: Business Centre, Sharjah Publishing City Free Zone, P.O. Box 73920, Sharjah, United Arab Emirates — collects, uses, shares, and protects your personal data when you use www.dubaimadame.com, its sub-domains, mobile sites, and applications (the « Platform »).

This policy complements our Terms and Conditions of Use and complies with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

We operate as an intermediary platform where independent third-party sellers offer and sell services/products, and we provide advertising and media services. By using the Platform, you consent to the processing described below.

1. Personal Data We Collect

We collect personal data from three sources:

Data provided directly by you

Name, email address, phone number, password
Personal profile: age, gender, professional interests
Address, booking details, purchase history

Data collected automatically

IP address, device type, browser type
Pages viewed, visit duration
Cookies and tracking identifiers

Data received from third parties

Seller confirmations
Payment provider status
Partner analytics

Important: Some data is essential for service operation, while others are optional and enhance your personalized experience.

2. How We Use Your Data

We use your data for the following purposes, in compliance with PDPL:

Service management

Create and maintain your account
Process your purchases and payments
Share your contact details with sellers for delivery

Personalization and marketing

Provide media and advertising services
Recommend relevant offers based on your purchases and profile
Send newsletters and promotions (you can unsubscribe at any time)

Operations and improvement

Analyze Platform usage
Prevent fraud and abuse
Improve our services and security
Comply with legal obligations

3. Sharing Your Data

We share your data only when necessary and law-compliant:

With sellers

We share your name, contact details, and booking information to enable sellers to fulfill your order. Sellers act as independent data controllers and are responsible for their PDPL compliance.

With service providers

Payment processors
Hosting providers
Analytics services
Email platforms

These providers are contractually bound to process your data per our instructions and apply appropriate security protections.

With business partners

We may share anonymized or aggregated data with marketing and advertising partners to offer relevant promotions, subject to your consent where required by law.

With authorities

We disclose data to government authorities, regulators, or law enforcement when:

Required by UAE law
Necessary to prevent fraud
Important to protect our rights and user safety

Important

We never sell your personal data to third parties. All international data transfers are protected by PDPL-compliant safeguards.

4. Cookies and Tracking

We use four types of cookies per industry standards:

Strictly necessary cookies – Essential features (login, security) – Required

Performance cookies – Anonymous analytics (e.g., Google Analytics) – Optional

Functionality cookies – Preferences (language, interests) – Optional

Targeting cookies – Relevant ads on other sites – Optional

You can manage cookies via browser settings or consent banner. Essential cookies cannot be refused.

5. Your Rights and Choices

Under PDPL, you have the right to:

Access your personal data
Correct inaccurate information
Delete your data (right to be forgotten)
Restrict data processing
Withdraw consent (e.g., marketing unsubscribe)
Request portability of your data
Object to automated processing

How to exercise your rights

Contact us at info@dubaimadame.com with ID proof. We respond within legal timeframes. Some limitations may apply (e.g., legal/contractual obligations).

6. Data Security and Retention

Security

We use appropriate security measures:

Data encryption
Access controls
Regular security audits

Note: No system is completely risk-free. Please use strong passwords and report suspicious activity.

Retention

Your data is kept only as long as necessary to:

Provide services
Comply with legal obligations
Prevent fraud

Data is then deleted unless legal retention is required (e.g., accounting for 7 years).

7. Third Parties and Minors

Third-party sites

The Platform may link to third-party sites with their own privacy policies. We are not responsible for these sites. Please review them before sharing data.

Minors

The Platform is for users 18 years or older. If you discover we’ve collected a minor’s data, contact us immediately.

8. Policy Updates

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted here with an updated revision date. Your continued Platform use implies acceptance.

9. Contact Us

For questions about this policy or to exercise rights:

The French Link FZE
Business Centre, Sharjah Publishing City Free Zone
P.O. Box 73920, Sharjah
United Arab Emirates
Email: info@dubaimadame.com

Last Updated: 30 November 2025